Terms and Conditions
Last updated: October 20, 2025
By continuing to use this website, you agree to the following terms and conditions of use.
About Chartway Business Supplies
This website is managed by Chartway Business Supplies Limited, Whiteway Road, Queenborough, Kent ME11 5PP.
If you have any questions about this Privacy Policy or wish to contact us, please call +44 (0)1795 668766 or email data@chartwaybuildingsupplies.co.uk.
Disclaimer
Chartway Business Supplies makes every effort to ensure that all information provided on this website is accurate and up to date. However, we cannot accept responsibility for any loss, inconvenience, or damage resulting from reliance on information contained on this site.
Privacy Policy
This Privacy Policy outlines our ongoing commitment to protecting your personal information. Chartway Business Supplies is dedicated to safeguarding your data while delivering a personalised and valuable service.
This policy applies to all personal information we hold about you or your business/organisation, as defined under the UK General Data Protection Regulation (GDPR) and any relevant legislation.
If you have any requests regarding your personal data or questions about this policy, please contact us.
Information We Collect
We may collect and hold the following types of information about you and your organisation:
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Information about your visit to our website, including your device, browser, and usage details (see the Cookie Usage Policy below).
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Email address, if you subscribe to our newsletter.
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Name, company name, email address, phone number, and other details you provide via our Quick Quote Form or other contact methods.
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Any information provided in emails, letters, or online enquiries.
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Records of services provided to your business or organisation.
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Information you provide when purchasing products or setting up an account.
We may retain correspondence (letters, emails, forms) and record telephone conversations for quality and reference purposes.
If you wish to have your data removed, please email data@chartwaybuildingsupplies.co.uk.
How and Why We Use Your Data
Under GDPR, we must identify the lawful basis for processing your data.
By subscribing to our newsletter, contacting us via email, or completing our forms, you consent to the processing of your personal data. We will retain this data only as long as necessary to fulfil your request or maintain your subscription.
We may use your personal data to:
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Administer and improve our website
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Maintain site security and prevent fraud
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Send newsletters (with your consent)
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Respond to your enquiries or service requests
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Send non-marketing administrative communications
Who We Share Your Data With
We may share your data with:
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Our employees, officers, suppliers, or subcontractors to fulfil your enquiry or provide a service.
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Relevant authorities, if required by law.
We never sell your personal data to third parties.
Your Data Rights
Under UK GDPR, you have the right to:
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Be informed about how your data is used
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Access the data we hold about you
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Correct or update your data
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Request deletion of your data
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Restrict or object to data processing
To exercise any of these rights, please contact us.
Withdrawing Consent
You can withdraw your consent or unsubscribe from our newsletter at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.
Data Security
Chartway Business Supplies uses appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
In the unlikely event of a data breach that could impact your rights or freedoms, we will notify the supervisory authority within 72 hours and, where necessary, contact affected individuals without undue delay.
Links to Third-Party Websites
This website may contain links to third-party websites. Chartway Business Supplies has no control over these external sites or their privacy policies and accepts no responsibility for their content.
You are encouraged to review the privacy policies of any external sites you visit.
Cookie Usage Policy
To enhance your experience, this website uses cookies small text files stored on your device. Cookies help us improve website functionality and performance. They cannot be used to personally identify you.
Cookies may be used to:
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Recognise your device and preferences during visits
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Remember login details to save time
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Measure site performance and usage patterns
We use Google Analytics to track website performance and usage statistics. To learn how Google processes this information, visit www.google.com/analytics.
You can manage or disable cookies in your browser settings without affecting most site functions. For more information, visit the UK Government’s guide: browser cookies what they are and how to manage them.
Some pages may include embedded content (e.g., YouTube videos, social media links) that use cookies from third-party services. Please review their privacy policies for details.
Complaints
If you are dissatisfied with how we have handled your personal information, please contact us in the first instance.
If the issue remains unresolved, you have the right to complain to the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Website: www.ico.org.uk
Tel: 0303 123 1113
Copyright
All content on this website including design, text, and graphics is protected by copyright and remains the property of Chartway Business Supplies or third-party licensors.
To reproduce, modify, or distribute any material, please contact us for permission.
Conditions of Sale
Please Click Here to view our Conditions of Sale.
Returns Policy
For information about our returns policy, please contact our sales team at
sales@chartwaybuildingsupplies.co.uk.
Reviewing This Policy
This Privacy Policy is reviewed and updated regularly to ensure compliance with current data protection legislation and best practices.
